Shipping Information
At The Leather Cord, we take great pride in crafting and delivering premium leather cords, laces, and accessories to artisans, designers, and manufacturers across the globe. We ensure every spool and bundle is packed securely and delivered promptly.
1. Order Processing Time
All in-stock retail orders are processed and prepared for dispatch within 1 to 2 business days (Monday to Friday, excluding public holidays).
For custom cut lengths, dyed-to-order cords, or bulk wholesale orders, production times may vary between 3 to 5 business days prior to dispatch. You will receive an email confirmation with full dispatch details once your package leaves our facility.
2. Domestic & International Shipping Rates
Shipping costs depend on your destination, package weight, and chosen delivery method. The exact delivery charges will be calculated and displayed dynamically at checkout before payment.
- Standard Domestic Shipping: 3 – 5 business days delivery.
- Express Domestic Shipping: 1 – 2 business days delivery.
- Standard International Shipping: 7 – 14 business days depending on customs and location.
- Express Courier (DHL / FedEx / UPS): 3 – 6 business days worldwide.
3. Tracking Your Order
Once your order has shipped, you will automatically receive a dispatch confirmation email containing your shipment tracking number and carrier details. You can monitor transit progress directly on the carrier’s tracking portal.
4. Customs, Duties & Import Taxes (International Orders)
International shipments may be subject to import taxes, customs duties, and handling fees levied by the destination country. The Leather Cord is not responsible for any additional customs duties or local taxes incurred upon arrival. These charges are the sole responsibility of the recipient.
5. Incorrect or Incomplete Addresses
Please double-check your shipping address and contact number during checkout. If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, reshipping fees will be charged to dispatch the order again once it is returned to us.
6. Damaged or Lost Shipments
If your package arrives visibly damaged or if transit shows no activity past the expected delivery date, please reach out to us within 48 hours of receipt (with photos of the packaging and product) so we can open a claim with the courier and send a replacement.
7. Need Assistance?
If you have any questions regarding wholesale freight rates, container shipping, or an existing order status, our customer support team is here to assist you:
Email: support@theleathercord.com
Contact Page: Get in Touch with Us