At The Leather Cord, we take immense pride in the craftsmanship, durability, and premium quality of our leather goods. If for any reason you are not completely satisfied with your purchase, our transparent return and refund policy is designed to make the process simple and hassle-free.
1. Return Eligibility Window
You may initiate a return within 14 calendar days from the date your shipment is delivered.
To qualify for a valid return, the items must meet the following criteria:
- The product must be in its original, unused, and uncut condition.
- All original spools, coils, packaging, and labels must be intact.
- Proof of purchase (Order ID, invoice, or receipt) must accompany your return request.
2. Non-Returnable & Non-Refundable Items
Due to the customized nature of raw craft materials, certain products cannot be returned or refunded:
- Custom Cut Cords: Any spools or cords that have been cut to custom lengths specifically for your order.
- Bespoke / Custom-Dyed Orders: Cords dyed in customized Pantone shades, private label manufacturing, or bespoke finishes.
- Clearance & Final Sale Items: Items purchased from discount clearance promotions or end-of-line sales.
3. How to Initiate a Return
Please follow these steps to process your return smoothly:
- Send an email to our support team at support@theleathercord.com with your Order Number and the reason for the return.
- If you received an incorrect, damaged, or defective product, please attach high-resolution photos of both the product and packaging.
- Our team will review your request within 24 to 48 hours and provide return authorization along with the appropriate return warehouse address.
4. Return Shipping Costs
If the return is due to an error on our part (such as a defective spool, material fault, or incorrect item dispatch), The Leather Cord will cover all associated return shipping costs.
If the return is due to customer preference, change of mind, or accidental ordering, the customer is responsible for the return courier and transit costs. We recommend using a trackable shipping service, as we cannot be held liable for packages lost in return transit.
5. Refund Processing & Timelines
Once your returned package arrives at our facility and passes quality inspection:
- We will send you an email notification confirming receipt and inspection approval.
- Your refund will be processed back to your Original Payment Method.
- Depending on your bank or payment provider, credit adjustments typically reflect within 5 to 7 business days.
- Original shipping fees are non-refundable unless the return resulted from our dispatch error.
6. Exchanges
We directly replace items only if they are defective, damaged, or dispatched incorrectly. If you wish to exchange an item for a different thickness, width, or color, please return the eligible original item for a refund and place a new order on our website.
7. Contact Our Support Team
If you have any questions or require assistance with an existing return, please reach out to us:
Email: support@theleathercord.com
Contact Page: Visit our Contact Us page